KPIs to run an enterprise AI agent

Mis à jour : 24 août 2025 • 6 min

The 4 buckets

• Volume: handled requests, flow coverage.
• Latency: median cycle time, P95, queues.
• Quality: escalation rate, human checks, sampled accuracy.
• Economics: hours saved, cost per interaction, monthly ROI.

Starter targets

• Escalations < 15% on the priority flow.
• Cycle time ÷2 vs baseline.
• Accuracy ≥ 95% on 100 audited cases/week.

Ship a weekly one-pager: 4-week trend + decisions (new rules, new flows).